Hotels & Hospitality
Front desk, housekeeping and every booking channel looking at the same room at the same moment.
The operational reality
The channel says a room is free, the desk book says it's taken, and the housekeeping whiteboard says it isn't clean yet. Revenue leaks in the gaps between them, and nobody can prove where.
The system Afivox would build
- Online booking
- Reservation management
- Guest management
- Room management
- Housekeeping management
- Check-in / check-out
- Restaurant / POS integration
- Payments
- Staff management
- Maintenance requests
- Customer feedback
- Management dashboards
How it would run
The path a single job takes through the system Afivox would build.
- Reservation
- Room assigned
- Housekeeping
- Inspected
- Ready
- Check-in
- Guest request
- Resolved
Related work
Hotel Operations Command Center
Three sources of truth that disagree: the channel, the desk book, and the whiteboard. Revenue leaks in the gaps, and nobody can prove where.
Direct Booking Engine and Channel Sync
Every booking through an agent costs a fifth of the room. The hotel has no way to take a direct booking after office hours, so guests who found the hotel directly still book through an agent.
Housekeeping and Maintenance Mobile System
A clean room stays unsellable until someone walks downstairs to say so. A broken air conditioner is reported to a person, not a system, and is discovered again by the next guest.
Occupancy and Revenue Intelligence
The data exists. Nobody can read it. Decisions about rate, channel mix and staffing are made on impression.
Security considerations
- Guest payment data is encrypted and access to booking records is role-based.
Related capabilities
Build
We design and build digital products and software around real business processes. So your organization isn't forced into someone else's software.
Intelligence
Business intelligence, analytics, and AI that turn operational data into decisions people can act on, applied where it creates measurable value.
Let's map how your hotel actually runs.
One session. We look at where the desk book, the whiteboard and the booking channel disagree, and what we'd build around it, whether or not you hire us afterward.
Start the operations review