Retail & Electronics Operations Platform
A phone and electronics retailer with one or two shops, selling new and refurbished devices and accessories, running a repair workbench, offering warranties, and buying stock from several suppliers at varying prices.
The reality
A phone and electronics retailer runs one or two shops, selling new and refurbished devices and accessories, running a repair workbench, offering warranties, and buying stock from several suppliers at varying prices. Serialised goods, repairs and warranty obligations create liabilities that outlast the sale, and none of it is recorded in a way that can be searched when the customer returns.
Where it breaks
- Two units of the same model can have different costs, conditions and warranty terms, and software that stores one cost per product line gets margin wrong on every one of them.
- A repair price gets negotiated at the counter and nothing is written down until it's disputed.
- A customer returning with a fault has to be identified by memory, not by a record of what they bought and when.
- Nobody can say which supplier's stock is actually generating the most warranty claims.
- Discounts and voids happen without a name attached to them.
The Afivox approach
Afivox doesn't treat this as generic retail software with a repair bolt-on. It models stock at the individual unit level from the start — because in this trade, two units of the same model are not the same unit, and pretending otherwise is why generic retail software fits this business badly.
The system
Users
Owner, shop manager, sales staff, technician, stock controller
Application
Inventory, point of sale, repairs
Services
Warranty, purchasing and suppliers, staff accountability
Data
StockUnit (serialised), Sale → SaleLine → Payment, RepairJob → Quote → PartUsed, Warranty → Claim
Integrations
Supplier purchase orders and receiving
Security
Serial uniqueness enforcement, recorded approvals, shift cash reconciliation
What it looks like
Concept mockups — illustrative interfaces, not a built system.
Inventory dashboard
341
Units in stock
7
Low-stock SKUs
₦1.2m
Dead stock value
298
IMEI-tracked units
17
Repairs open
₦2.1m
Today's sales
Unit lookup
Point of sale
Warranty lookup
Margin reporting
| Supplier | Avg. margin | Warranty claim rate |
|---|---|---|
| TechImports Ltd | 18% | |
| Lagos Mobile Distributors | 22% | |
| Direct import | 31% |
How it flows
Secure by design
- A serialised unit has exactly one active location and one status at any moment — enforced, not conventional.
- The same serial can never be sold twice.
- Purchase cost travels with the individual unit, not the product line, so margin is never averaged away.
- A repair cannot progress past quoted without a recorded customer approval.
- Discounts, voids, returns and price overrides are logged with a name and a reason.
Designed to improve
- Cost accuracy — every unit has a known cost, condition, location and status, individually.
- Faster service — a customer returning with a fault is identified by IMEI, with warranty position and repair history on screen.
- Accountability — discounts, voids and returns carry names.
- Supplier intelligence — the warranty claim rate shows which supplier is selling bad stock.
Before
- Two units of the same model get treated as identical, even though their real costs differ.
- A repair price gets negotiated at the counter and nothing is written down.
- A returning customer is identified by memory, not a record.
- Nobody can say which supplier's stock is actually causing the most returns.
After
- Every unit has a known cost, condition, location and status, individually.
- A repair carries a recorded quote, an approval, and the parts it consumed.
- A customer returning with a fault is identified by IMEI, with their history on screen.
- The warranty claim rate shows which supplier is selling bad stock.
Your operation probably has a workflow like this.
One session. We look at what's breaking, and what we'd build around it — whether or not you hire us afterward.
Tell us where yours breaks